We respect your right to privacy.
This Privacy Policy applies to your use of www.neuehansa.com (the “Website”); of www.neuehansa.talentlms.com, (the “Learning Management System” and “the LMS”) and the Neuehansa Training Materials, (the “Materials”). It tells you (our customer) what to expect when we collect personally identifiable information about you, and what your rights are concerning the collection of your information. It is provided in accordance with our obligations under the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
Neuehansa will not collect any personally identifiable information about you unless it is in response to you using our Website or actively registering to use the LMS. The security of your personally identifiable information is important to us.
This Privacy Policy is reviewed regularly to ensure that we protect your privacy. Neuehansa reserves the right to update this Privacy Policy as it deems necessary. If you have any questions, about this Privacy Policy please contact us at the details set out below.
1. About Us
In this Privacy Policy, references to “we” or “us” are to Neuehansa Ltd., a company incorporated in Scotland, registered number SC299430, whose registered office is at 6th Floor, Gordon Chambers, 90 Mitchell Street, Glasgow, G1 3NQ, Scotland.
2. What information we collect
2.1. Registering with Neuehansa Ltd.
When you request information via the Neuehansa Website, and when you register onto the Neuehansa LMS, we will collect your name and your email address.
2.2. Use of Neuehansa Materials
When you use Neuehansa Training Materials on the LMS we may collect and store the following additional information:
2.2.1 comments you voluntarily post while participating in online discussions or conferences with the System and Branch administrators and other Learners;
2.2.2 any email communications with Neuehansa where you seek support or to send questions related to the Course;
2.2.3 any content submitted by you during your use of the Neuehansa materials on the LMS, such as written assignments, quizzes, and examinations, and the results of any quizzes;
2.2.4 any data and documentation you may submit, where required, to verify your identity;
2.2.5 any responses you may voluntarily provide to Neuehansa, the System and Branch Administrators, or third parties in questionnaires, surveys, or user research that you participate in related to your use of Neuehansa materials.
2.3. Accessing the Website and the LMS
When you access the Website and or the LMS we may use cookies to track, collect, and aggregate information about your use of the Website and the LMS, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed. This information may include IP addresses, and any information collected by cookies. This may also include information such as the time and length of visits to certain pages on our website and LMS and any page interaction information.
Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website or our Online Learning Portal may no longer be available to you.
Use of our Learning Management System requires a User Login. Maintaining this User Login requires the use of session cookies which allow users to be recognised within a website so any page changes or item or data selection you do is remembered from page to page. You can adjust your session cookies through the settings feature of your browser.
3. How Neuehansa uses your information
3.1. In providing our services to you, Neuehansa will collect, store, and use your personal information for the following purposes:
3.1.1. to create, manage and maintain your Learning Management System account;
3.1.2. to provide technical support to you;
3.1.3. to send you email notifications and updates about Neuehansa materials;
3.1.4. to monitor and track your progress as you use the Neuehansa materials;
3.1.5. if you are taking a Course for professional certification or some other recognition of learning; or to allow the university or other institution to monitor and track your progress, to award you with the relevant recognition as applicable; and or to make direct contact with you regarding your progress and completion of the Neuehansa materials;
3.1.6. to contact you occasionally in order to invite you to share your opinions of and experiences with Neuehansa, the LMS and the Neuehansa materials;
3.1.7. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, updates, and news of new material on the LMS;
3.1.8. to use your information in an aggregated format to identify trends on our website and trends in our customer database;
3.2. We use cookies to collect information relating to your use of the Website to enable, maintain and improve the functioning of our Website and the quality of our products and services.
4. How we may make use of your information:
4.1. We may share your information with third parties. Their use of your personal data will be governed by their own privacy policies and will give rise to separate obligations under applicable data protection laws.
4.2. The third parties that may receive your information are limited to:
4.2.1. your employer, educational institution, or third parties where they have invited you to enrol on a Neuehansa programme for training, educational, or assessment purposes;
4.2.2. if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information in accordance with the terms of this Privacy Policy;
4.2.3. if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and
4.2.4. any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. Legal Basis for Processing Your Information
Neuehansa collects and uses the personal information described above:
5.1. Where the use of your personal information is necessary to perform our obligations under any contract with you or your employer or your institution;
5.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to receiving marketing and promotional communications for products on our Website and or LMS;
5.3. to ensure we are delivering a high level of customer service through ongoing customer communications and responses to customer queries;
5.4. track and ensure completion of our contractual obligations to our licensees;
5.5. to consider your employment application, if you apply for a role at our company; and
5.6. in some cases, where we may have a legal obligation to collect personal information from you.
6. Storage and Security of Information
6.1. All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access our Learning Management System and Materials. You are responsible for keeping this password confidential. Do not share access to your account or this password with anyone.
7. Data Retention
7.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
7.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Your Rights
8.1. You have the following data protection rights:
8.1.1. You may request an update/correction to your personal information by emailing us at enquiry@neuehansa.com .
8.1.2. Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
8.1.3. If you have any privacy-related questions or unresolved problems, you may contact us at enquiry@neuehansa.com .
8.1.4. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
9. Updating this Privacy Policy
We may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Learning Management System and Materials, and/or accessing content in connection with completion of the training, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.
This page was updated on 12th February 2022.
